Frequently Asked Questions

  • Testing Services at San Marcos

  • Testing Services at Round Rock

  • Scanning Services

  • Faculty-ATSD

    • You will receive an email notification each time a student submits a request to take their exam at ATSD. This email will include the date and time the student is requesting to take their exam and will also have links to either submit the exam file or dispute the exam if needed.

      A faculty portal will be coming in Spring 2023 that will allow faculty to sign in through a link and see a list of students who are testing at ATSD.

    • No, it is the student’s responsibility to submit requests to ATSD according to our scheduling deadlines.
    • Yes, instructors can offer accommodations to their students if they choose to. When you receive a student’s accommodation letter, there will be a link to fill out the testing agreement for the class. At the top of this page, there will be a yellow box labelled “Proctoring Your Own Exam” that has a drop down selection. Choose “I will proctor my own exams” and press confirm.

      Your student will be notified that you will proctor your exams when they submit a request.

    • Ideally, all exams should be submitted when the request is approved, if this isn’t possible, ATSD must receive regular exams by 12:00 p.m. on the business day prior to the scheduled date of each request. If we don’t receive an exam for a student, and we cannot reach their instructor, we will have to cancel the appointment and have the student reschedule.

    • During the Fall and Spring semesters, ATSD must receive final exams prior to noon on the first reading day. Final exams for summer semesters should be submitted according to the regular exam deadline.
    • No. If you are on a tight deadline for grading your assessments, we suggest that you mark the exam for pick up at the ATSD office by yourself or a designee. Only the Round Rock Testing Center will email completed exams back to instructors; please do not select this as an option if the student is testing in San Marcos.

    • Completed exams are typically delivered within 1 business day from the end time. However, during peak testing times, such as midterms and finals, delivery could take up to 2 business days. If an exam is taken in the afternoon on Friday, it will be delivered by 4 PM on Monday.

    • Kurzweil is a text-to-speech software utilized by students with ODS approved accommodations for readers. ATSD uses Lanschool software to ensure access is limited to the website(s) and application(s) needed to take the exam and does not allow students to navigate to any other website or application.
    • During the final exam period designated by the University Final Exam Schedule. The deadline for students to submit final exams requests is always 10 business days prior to their final exam date during the Fall and Spring. For the summer, the deadline is still business days, but we always recommend students submit all their requests at the start of the session.

      Please keep in mind we don’t make any exceptions for finals, so if a student misses their final deadline, they will have to test with the class.

  • Students-ATSD

    • Students must request an assessment using this link: You will sign in using your Texas State ID, and when the page loads click on the “Alternative Testing” tab on the left side of the screen, below the sign out button.

      You’ll then select the class you want to test for, then the campus, date, time, and what specific accommodations you would like to utilize for the exam.

      Please keep in mind you can still submit a request for a class even if there isn’t a testing agreement in place. It will not inhibit your submission, so disregard that message if it appears.

      Assessments should be requested on the same day as the exam is given in class and as close to the same time as possible. If you need to take your exams at different times or dates for a class for the entire semester, we will need emailed approval from your instructor sent to at the beginning of the semester. If it is for a single exam, please send us the approval at least 3 business days before the original exam date.

      We reserve the right to cancel any and all appointments that do not match the testing agreement dates or times if we do not receive instructor approval within an adequate amount of time.

    • Requests for all assessments must be submitted at least three business days by 4PM. For example, if a student has an exam on the following Monday, they will need to submit their testing request on the preceding Wednesday by 4pm. (Weekends and holidays are not business days.) We strongly recommend students schedule all assessments as soon as they receive their classes’ syllabi, especially if they need to take their exams on a different day as the class.

    • For Fall and Spring finals, the deadline is 10 business days from your final exam date. Please keep in mind that there are no exceptions given for final exams, so late requests will automatically be denied for finals week. Please submit all your finals well in advance of their deadlines.

      For summer sessions, the final deadline remains at 3 business days, but it is highly recommended that they are submitted the first week of class to avoid cancelation.

    • Fall & Spring: Regular assessments are administered at the following times:

      • 8am, 11am, 2pm, and 3pm (Monday, Thursday, and Friday)
      • 8am, 11am, 2pm, 3pm, and 5pm (Tuesday and Wednesday)
      • For evening classes assessments must be scheduled during business hours.

      Summer: Regular tests and quizzes are administered at the following times:

      • 8am, 11am, 2pm, and 3pm (Monday, Tuesday, Thursday, and Friday)
      • 8am, 11am, 2pm, 3pm, and 5pm (Wednesday)


      Students selecting time slots that do not allow for the full amount of extended time will have their exams stopped at the office closing time. (Please refer to the back of this booklet for a detailed list of office hours.)

    • During the University’s designated finals period, ATSD administers final exams at 8:00am, 12:00pm, and 4pm. All exams must end by 9pm.
    • Students can log in to AIM at any time to see each request for the current semester. After signing in, go to “Alternative Testing” and this should list all exam requests towards the bottom of the page.

    • It is the students responsibility to cancel their original request and submit a new re-quest before the Three Business Day deadline. Please both email and change the request in the system.

      If the date has been moved by the instructor, we will confirmation. You can forward us the email they sent to the class, or a screen shot of the Canvas notification they sent out. Otherwise, we cannot approve the reschedule.

      If you are rescheduling due to illness or an emergency, we will still need the instructor’s approval emailed to us before we can approve the request. If we do not receive the approval 2 business days before the exam, we will have to cancel the appointment and deny the request.

    • Only items that instructors have authorized on the testing agreement are allowed in the testing room. All testing materials must be communicated by the instructor prior to the day of the test in the online request or by email. It is the student’s responsibility to confirm that these materials have been communicated to ATSD in advance of the day of testing.

    • Students who arrive more than 10 minutes after the scheduled start time are not permitted to test. If this occurs the student may:

      • Seek instructor approval to reschedule the assessment with ATSD. After obtaining approval, submit a request for a make-up exam or quiz.
      • It is at the discretion of the instructor to approve rescheduling the assessment with ATSD.
      • You can also take the exam with the class if the scheduled exam with ATSD is earlier than the class testing time.
    • Students with accommodations should meet with their instructor to discuss options for pop quizzes. If a student and their instructor agree that administering pop quizzes at ATSD is the best option, then the instructor should contact the ATSD supervisor via email to coordinate the administration of pop quizzes for the semester.