Proctored Exam Service

Proctoring fees are based on the time limit of the exam as follows:

• $40 flat fee per proctoring session up to 2 hours
• $10 dollars each additional hour greater than 2 hours

If U.S. mail delivery is required, the examinee should provide a pre-addressed postage-paid or pre-stamped envelope. If envelope and postage are not provided, a charge of $5 will be assessed.

If overnight/express delivery is required, we recommend that the examinee provide a prepaid shipping form and envelope from UPS. A prepaid express shipment with any other courier will require a $10 fee. If examinee uses a prepaid courier option, examinee is responsible for maintaining tracking numbers and other related information.

Note: TEMC cannot provide refunds for any fees or payments beyond five business days from the date of payment. Your payment receipt is valid for 90 days from the date of purchase. It is essential to submit an appointment request within this timeframe to be eligible for testing.

Setting an appointment for a Proctored Exam will entail the following process:

1. The examinee must complete the Student Information portion of the Proctoring Service Request Form. Examinee must provide a valid email address.

2. The examinee must send the form to the instructor (or institution) who must complete the Exam Information and Instructor Information portions of the form. The instructor (or institution) must send the completed request form along with any other necessary information, including the actual exam, exam code, URLs, downloads, etc. to us via:

Note: These materials must be received by TEMC a minimum of five business days before the expected test date. Further, for internet-delivered tests requiring the installation of plug-ins, lockdown browsers, or any other additional software, all information must be submitted at least seven business days prior to the test date.

3. When we have received the form and all necessary information, we will email the examinee to provide a link to a web page where an appointment can be requested.

4. All requests must be submitted at least 2 business days prior to the appointment time.

5. Within 1 business day, we will send the examinee an email to confirm an appointment time, or if we cannot approve any of the requested times, we will suggest alternate times.

6. The confirmation email will include a calculation of all fees required and information about how those can be paid.

7. Upon arriving in our testing lab for the appointment, the examinee will be required to present proof of payment of all necessary fees and a valid photo ID. Any examinee unable to present both of these will be denied access, and a new appointment will need to be set.

8. If an appointment must be changed, the examinee must reply to the confirmation email. The Proctored Exam Appointment Process will be conducted entirely via internet and email. No appointments can be requested, changed, or confirmed by phone.

9. If an examinee fails to give 1 business day notice of cancellation for two appointments, the examinee will no longer be able to take proctored exams at the Testing Center.

This section is for examinees who need to take a proctored exam at another testing center or online from home.

Setting an appointment for a Remote Proctored Exam through Proctor 360 will entail the following process:

1. The examinee must complete the Student Information portion of the Remote Proctoring Service Request Form. Examinee must provide a valid email address.

2. The examinee must send the form to the instructor (or institution) who must complete the Exam Information and Instructor Information portions of the form. The instructor (or institution) must send the completed request form along with any other necessary information, including the actual exam, exam code, URLs, downloads, etc. to us via: 

Note: These materials must be received by TEMC a minimum of five business days before the expected test date.

3. All requests must be submitted at least 2 business days prior to the appointment time.

4. When we have received the form and all necessary information, we will send a confirmation email including a calculation of all fees required and information about how those can be paid.

5. Upon completion of the payment, we will schedule the exam with Proctor 360. Exam dates and times may be limited by the requirements set forth by the faculty or test provider.

6. Appointments with Proctor360 must be scheduled at least 48 hours in advance. If an appointment must be changed, the examinee must complete the change through the exam link provided in the confirmation email. The Proctored Exam Appointment Process will be conducted entirely via the Internet and email. No appointments can be requested, changed, or confirmed by phone.

7. If you cancel more than 24 hours in advance, your proctoring fee will be refunded minus a $12 remote proctoring service charge. Cancelations less than 24 hours in advance or no-shows to the appointment will not receive any refund. An appointment is considered a no-show 15 minutes after the appointment start time of the exam.

Testing remotely through Proctor360 requires approval from the testing provider (i.e. faculty) and may not be available for all exams.

An internet-connected computer with a webcam and microphone is required for using Proctor 360.

Proctor 360 Standard Testing Rules and Regulations

Key Procedures:

• The test taker must be in a well-lit room of "daylight" quality where the proctor can fully view their face.
• The test taker must be in a quiet area with no music, television, people, or headsets.
• Test taker desk area and testing area must be cleared of any additional materials or items prior to connecting to their test.
• The test taker must remove all additional electronic devices prior to connecting to take their test (Cell phones, tablets, additional laptops, etc.)
• The test taker must close all additional tabs and applications on their computer. Only the tab connecting them to proctor360 should be open.
• Test taker's face must be in full view of the camera the entirety of the proctored session. Hats, sunglasses, or any items that may cover the face will not be allowed.

All examinees who require accommodations must complete an Accommodated Testing Request Form to test at our facility at least two weeks prior to the desired exam date. Requests will be processed within two business days. Please note our testing lab hours and available start times for the exam you wish to take when selecting your appointment time and make sure to take into account additional time you may need.