Rules of Considerate Conduct

There are many ways to increase civility in the workplace. Below we have identified four “Rules” that if practiced fairly and consistently, will greatly enhance trust, respect, and courtesy in the workplace.

RULE #1: ACKNOWLEDGE OTHERS

  • Say “Hello”, Welcome others, Say “Thank You”
  • Remember someone’s name
  • Pay a thoughtful compliment
  • Summarize the conversation for someone new to the conversation
  • Hold the door open to let someone through

RULE #2: ACCEPT & GIVE PRAISE

Here are some simple phrases you can use to show appreciation and recognition:

  • “That’s an excellent idea!”
  • “I admire the way you handled that project.”
  • “I liked the way you spoke up in the team meeting today.”
  • “The time and effort you spent on the report really shows.”
  • “One of the things I really like about you is your ability to truly listen.”

RULE # 3: RESPECT PEOPLE’S TIME & SPACE

  • Keep appointments
  • Respond to deadlines
  • Respect individual privacy
  • Return calls & emails in a timely way
  • Honor people’s workspace as their “territory”
  • Avoid interruptions during meetings
  • Maintain shared space and common areas

RULE # 4: GIVE EARNEST APOLOGIES

EFFECTIVE INEFFECTIVE
Stating the specific offense, you are apologizing for Being vague about what happened
Stating what you are taking responsibility for Making excuses for your behavior
Focusing only on your actions Adding criticism “but YOU also…”
Saying “I’m sorry.” Saying everything BUT “I’m sorry.”
Saying “I should have…” Avoiding stating the proper actions
Affirming future intentions Disregarding future interactions

 

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