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Telehealth Certificate Training

Telehealth patient with doctor on computer

Next Course Date: Spring 2022 Registration Coming Soon

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"I see a positive future for telehealth with increased usage. Changes will follow consumer demand and most, if not all, the historical barriers to adoption will come down. This is especially true today given the drastic change in culture, workforce and health care treatment protocols that have been enacted in response to the pandemic."

- Fernando Martinez, Ph.D, Chief Strategy Officer, Texas Hospital Association

Course Description

This intensive training will provide you the education you need to confidently and competently offer evidence-based, safe, effective telehealth services to your patients. These skills will allow you to build the type of telehealth team and service that is right for you and your facility. Two unique components of this course are its focus on the patient experience and how to train your colleagues and/or students for telehealth practice. Additionally, you will build a proposal for telehealth services and receive input and feedback from faculty and an interdisciplinary team of colleagues. Exclusive to this course is complete access to the entire holdings of the Library at Texas State University.

Telehealth Training FAQs

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  • Yes, ethical, legal, and regulatory guidelines will be reviewed that include such issues as federal/state licensure, CMS reimbursement, and resources for staying abreast of changing rules as telehealth practices continues to expand.

  • You will learn about telehealth technology, connectivity, and procedures that will prepare you for the role of telepresenter or telehealth facilitator. Even if you have used telehealth previously, this course will expand your knowledge, skills, and attitudes about digital connectivity, quality of digital care, and the patient experience which translates to patient satisfaction. You will receive a telehealth certificate at the completion of the course, which would make a marketable addition to your portfolio.

  • While education and training of RNs and APRNs (nurse practitioners) lags behind, this 6-weeks course has in-depth content that covers all of telehealth’s vital concepts. A simulation telehealth experience provides an opportunity for “hands on” skills, feedback, and self-reflection. Also, in one course assignment a telehealth implementation project is planned. The project is your opportunity to develop your teaching plan and receive feedback from experienced certified nurse educators as well as peers.

  • Using Telehealth, innovations in collaborative practice with interprofessional teams can be undertaken. Health professional faculty’s ability to use telehealth in student education will extend their capacity as educators. Telehealth can improve communication with students and preceptors in the clinical/practicum setting is a cost-effective way to improve student assessment and evaluations while improving the faculty’s student reach.

  • Yes, because telehealth can replicate the in-person visit and connect providers in a different setting, telehealth education aligns with the nurse practitioner competencies by its use in patient centered, culturally competent care. In fact, faculty’s use of telehealth education (supporting faculty supervision role, gives student’s hands-on-practice with digital technology. Special telehealth clinical/practicum experiences should broaden the preceptor pool. This course will prepare you to expand your preceptor orientations to cover telehealth student evaluation and patient care strategies.

  • Evidence-based telehealth implementation is a highlight of the course. You will have the opportunity to investigate and plan a telehealth project during the course, so by course end, you should be grounded with knowledge of patient monitoring and patient educational programs. Additionally, faculty and peers will provide insight to your project’s design, implementation action plan, and their experiences with similar programs.

  • Telehealth competencies are vital to successful telehealth practice. This course will help professionals understand how to translate in-person knowledge, skills, and care to the virtual environment and employ proper videoconference etiquette. The course will help integrate telehealth into both existing clinical workflow and models of care.

Learner Outcomes

  • Define the history and present status of telehealth and telemedicine.
  • Cite successful examples for the application of telehealth.
  • Recognize the roles of the telehealth team for the effective delivery of telehealth.
  • Explore the interdisciplinary integrated care model and telehealth.
  • Implement proven telehealth practices.

Key Competencies

  • What you need to know before you get started
  • Interprofessional team roles
  • Legal & ethical issues
  • Building a case for your desired telehealth practice
  • Practicing telehealth scenarios
  • Technology use and strategies
  • Patient assessment and management consideration for telehealth
  • Practicing your telehealth pitch

  • Introduction Module: Familiarize Yourself with the Course Tools

    • How to use Canvas
    • How to access Texas State Library and search for evidence-based telehealth literature
    • How to destress telehealth learning for the student or provider

    Module 1: Telehealth Modalities: Then and Now

    • How to build on past telehealth experiences
    • How to use a telehealth team to reduce provider burden
    • How to build in considerations for the patient’s experience

    Module 2: Telehealth Connectivity, Communication, and Settings

    • How to weight telehealth benefits and challenges
    • How to choose your telehealth modality
    • How to gauge best practice for your service

    Module 3: Telehealth Ethical, Legal, and Reimbursement Considerations

    • How to conduct business appropriately
    • How to be legally informed
    • How to humanize and personalize telehealth

    Module 4: Specialty Primary Care Practice Strategies

    • How to have a successful telehealth practice
    • How to gain confidence with a telehealth visit
    • How to build a telehealth proposal

    Module 5: Putting It All Together 

    • How to present a telehealth proposal
    • How to implement a telehealth practice during a disaster/pandemic
    • How to evaluate and use telehealth practice experience

General Course Information

Module Length

6 weeks with iterative deadlines

Course Materials

The Telehealth Program cost includes all materials for the course assignments, and each module will also avail you with related resources that help build a cadre of support, e.g., telehealth team job descriptions, additional telehealth services, and in-depth reading on a telehealth topic.


Telehealth proposal consultation provided during the course at no charge.

  • Health professionals
  • Graduate students
  • Undergraduate students, with approval

Course Dates

This course includes one initial, synchronous online meeting, followed by self-paced student work. The course will conclude with an online project meeting, at a date to be determined after the course begins.

Information and Assistance

For questions regarding the content of this course, or for assistance with the registration or payment processes, please contact the Office of Distance and Extended Learning at 512-245-2507 or


Dr. Pamela Willson

Dr. Willson is a Sigma Theta Tau, International Henderson Fellow and past president of the Beta Beta Chapter, Houston, Texas. Her research interests include standardized testing, concept-based curriculum in nursing education, self-management, and access to care for multicultural populations. She has authored articles and book chapters and is an experienced international/national presenter. Since 1985, she has taught APRNs, nurse educators, and nurse administrators in graduate and doctoral programs.


Professional Experience: 2014-2020 Clinical Professor, Graduate Program Director, Leadership and Administration Program Director, Texas State University, Round Rock, TX; 2001-2014 served in roles of Associate Chief of Nursing Research, Assistant Clinical Director of the Parkinson’s Disease Research Education and Clinical Center (PDRACC), Director of Education PDRACC, Neuroscience Nurse Practitioner;  2008-2012 Director of Research, Elsevier Inc., HESI™ Review & Testing, Houston, TX; 2006-2014 Director of Graduate Studies, Director of Family Nurse Practitioner Program, Clinical Assistant Professor, Prairie View A&M University, TX. She is a National League of Nursing Certified Nurse Educator Board of Commissioner, Texas Nurse Practitioner Geriatric Advisory Board member, and a Sigma Experience Academic Leader 2020 Mentee. 

This continuing nursing education offering was approved by the St. David’s School of Nursing at Texas State University. The St. David’s School of Nursing at Texas State University is an approved provider of continuing education by the Alabama Board of Nursing, ABNP1544, expiration date 10/28/2023.